New executives are experts in delivering enterprise technology and services
InMoment has announced three new senior leaders to support the company’s strategic growth and technology innovation. Senior Vice President JD Nyland will spearhead product management and user experience. Keith Christensen will serve as vice president of engineering. And Matt Wachter joins as senior director, customer experience to support InMoment clients in designing and evolving their Voice of Customer initiatives to deliver successful customer experience and business outcomes.
“For most companies, customer experience is not a new endeavor,” said InMoment President Lonnie Mayne. “And as companies mature their CX efforts, they need increasingly sophisticated partners with the right combination of technical acumen, experience, and subject matter expertise to help them evolve to the next level of opportunity. With the new leaders announced today, other recent talent acquisitions, and our legacy team members, InMoment is making the right investments to maintain our hard-earned reputation as one of the most innovative, trusted technology partners in the CX space. This combined talent will ensure we can help our existing clients grow, and are prepared to forge new relationships with organizations ready to reap even more business value from their own customer experience investments.”
JD Nyland, SVP Product Management
Fresh from a long history of building analytics solutions at Adobe and Omniture, JD Nyland is an experienced product management executive who is passionate about working with customers to understand their needs and translate those needs into innovative software products and solutions. His experience includes all facets of product management and creation, SaaS, mobile app and video analytics, Net Promoter Score/Customer Advocacy, business development, and cross-functional team leadership. He brings vast expertise and industry knowledge in large-scale SaaS analytics systems, customer experience and digital marketing. Prior to Adobe, Nyland ran product management at Move Networks and Novell.
Matt Wachter, Senior Director, Customer Experience
Matt Wachter is a seasoned CX professional, bringing years of experience from both a practitioner and consulting perspective to InMoment. He is Net Promoter Certified with expertise in building, training, leading and motivating world-class service teams, enhancing customer experience to drive revenues, developing and implementing strategies to enhance customer experience, and creating analytics processes to identify and resolve costly operational problems. Wachter served as functional strategy manager at global systems integrator, Accenture, where he counseled enterprise clients in creating outcome-focused customer experience programs. Prior to Accenture, Wachter held several CX roles at Cricket Communications in the areas of customer analytics, customer relationship management and as senior director of customer experience. He has a unique combination of experience, vision, and education that allows him to take customer relations processes and transform them from a traditional cost center into a multi-million dollar revenue-generating machine.
Keith Christensen, VP, Engineering
Keith Christensen will lead the team of engineers charged with building and supporting the InMoment platform. Christensen is a proven technology leader with the ability to build high performing teams, instill a positive organizational culture and identify optimal ways to deliver business value. He’s an expert at anticipating and resolving technical challenges throughout a project lifecycle and developing solutions to business and technical concepts.
Christensen excels at managing day-to-day operational and strategic aspects of multiple, large scale projects, implementing engagement reviews and quality assurance procedures to ensure profitable and successful execution, anticipating client needs, and proposing alternative business solutions when needed. He recognizes opportunities to capitalize on opportunities to increase customer satisfaction, deepen client relationships, build software solutions and software development teams, and lead software engineer teams.