"We understand how vital wireless communication is to connect with loved ones, reach out for help and start the long process of recovery during and after an event like Hurricane Matthew," said Nicki Palmer, Chief Network Officer. "While we were able to access most sites quickly to assess damage, some sites were not accessible to us due to extreme flooding. We are very pleased that we now have this new tool to add to our already extensive list of preparatory and recovery efforts to help inspect our network assets and expedite recovery time."
The UAS is able to both record and livestream HD video and high-resolution photographs of a cell site. The first flight to a site surrounded by water near Elm City, N.C. and the Tar River Reservoir showed engineers that the base station equipment – which was elevated on stilts – was not underwater and had not suffered visible damage.
After determining the site was safe to access, Verizon's Network team secured an air boat and refueled the generator, bringing the site back into service within hours.
Long history of reliability in major storms
Verizon's Network team has significant experience planning for severe storms like Hurricane Matthew. "We design and engineer our Network to be the most reliable when our customers need it most," said Palmer.
Here are a few of the many steps the Network team takes to ensure reliability:
building in redundant systems into the Network, including battery backup and generators at cell sites so they can run without commercial power
pre-arranging refueling operations to keep Network facilities running
pre-staging equipment for faster repairs and having our engineers and technicians on 24-hour standby as needed
reinforcing equipment and buildings to withstand water and strong winds
using new technology, including drones, to help access facilities in inaccessible locations to speed recovery
Palmer added that Verizon customers "had the best Network experience" during and after the storm compared to the competition. "Our Network had less impact and a faster recovery time vs. the competition's networks. Customers count on our service – we take that responsibility very seriously." She reported that over 99 percent of the company's cell sites in the Carolinas are up and running serving customers.
Successful trials using drones
Verizon completed successful cell site inspection trials earlier this year in New Jersey providing valuable 3-D imagery and system performance data via UAS/drone. Now the company has several vendors to aid Verizon's network maintenance and operations.
Measure is operating these flights with FAA authorization and uses a two-person crew that includes a ground pilot for the UAS and a visual observer of the operation for safe, legal and insured operations.
Last week, Verizon conducted the first ever trial with Verizon's Airborne LTE Operations (ALO) during an emergency management and disaster recovery exercise in Cape May, N.J. The exercise simulated how Verizon's Network can provide 4G LTE coverage from a 17-foot wingspan unmanned aircraft system, operated by American Aerospace Technologies, Inc. (AATI), to first responders in an area impacted by a severe weather event where no wireless service is available. While this is the first simulation in an emergency scenario, AATI and Verizon are conducting trials nationally testing connectivity between manned & unmanned aircraft and Verizon's 4G LTE network including in-flight connectivity.
Verizon Communications Inc. (NYSE, Nasdaq: VZ) employs a diverse workforce of 177,700 and generated nearly $132 billion in 2015 revenues. Verizon operates America's most reliable wireless network, with more than 112 million retail connections nationwide. Headquartered in New York, the company also provides communications and entertainment services over America's most advanced fiber-optic network, and delivers integrated business solutions to customers worldwide.